As hospitality management operators, it is the mission of MCM Corporate Pty Ltd trading as Kata Beach Luxury Condo to deliver excellent service and satisfaction to all of our guests. Kata Beach Luxury Condo here and after referred to as “the Company” or “we” or “us” or “our”) recognise the importance of protecting your personal information as a customer of our products and services. We respect the privacy of every customer, as well as every business partner. This privacy statement will inform you as to how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care. We follow a strict policy regarding the collection, use and disclosure of all private information.
All personal information is kept strictly confidential as per the Personal Data Protection Act (PDPA) that came into effect in 2019 in Thailand. This Act follows the California Consumer Privacy Act (CCPA) as well.
Principle and reason
We appreciate the importance of privacy of personal data, which is an important fundamental privacy right that is protected under the Personal Data Protection Act B.E. 2019. It includes all personal information for guests, suppliers, and employees. Personal data is defined as any information relating to a natural person, which enables the identification of the individual, whether directly or indirectly. Information of deceased individuals is not included under the definition of personal data.
Types of personal data we collect:
Personal information such as first names, family names, gender, age, occupation, nationality, country of residence, marital status, passport numbers, visa numbers and personal identification numbers.
Information of important dates, birthdays, anniversaries and special events.
Health information such as medical allergies and food allergies.
Contact information, such as a postal address, phone numbers, email addresses, and all forms of social media accounts. Profile pictures and other information made public or information obtained by linked social media accounts including contact information on other channels for any other correspondence you have provided to us.
Technical data such as Internet Protocol (IP) addresses, cookies, Media Access Control (MAC) addresses, web beacons, logs, device IDs, access data. login times and place of access including any other technical data arising from the use of our platform and systems.
Customer stay information includes the dates and duration of their stay, additional products or services that are ordered or any special request resulting in positive service satisfaction ratings.
Membership information, personal account information, special codes, and all personal details on travel companions.
Behavioural data, such as information on purchasing behaviour and information obtained by using our products and services.
Marketing and communications information, such as your preferences regarding receiving marketing information from us, our affiliates, subsidiaries and business partners as well as outsiders and desired communication style.
Payment information such as credit card usage, debit card usage, or bank account information as well as personal signatures and payment history records.
Any information that forms your profile in order to help fulfill your special request.
Information about your opinions on the services of the hotel.
Information collected through closed circuit TV systems or various security systems.
Information of family members and accompanying travellers.
Sensitive personal data such as health information or disability information, information from identity documents (e.g. race, religion).
We will collect, use, or disclose sensitive personal information only with your consent and only if it is permitted by law.
The purposes for which we collect, use or disclose your personal information are as follows:
To provide you with the proper services as per your request, including facilitating your booking, guarantee and confirmation for the period of stay, identifying and verifying your identity for the duration of stay. To be able to respond to customer service requests and inquiries such as quotation, preparing and issuing vouchers, receipts, invoices, refunds, and payments. As well as providing customer service to you according to your preferences.
To market and communicate, by being able to provide special promotional offers, sale notifications, press releases and other information about products and services by and/or third parties on whom we cannot rely on any other legal basis.
To provide appropriate comfort and service to our customers or hotel guests (e.g. to prevent dust or food allergies, disabilities, race, religion).
For the purpose of crime prevention and security.
To provide privileges, special offers, updates, sales, offering promotional advice, advertisements, notifications, news, information and marketing communications about our products and services, which is in accordance with your legitimate interests or the preferences you have shown us directly or indirectly.
To track your satisfaction with our services, such as sending you a customer satisfaction survey and tailoring the services to your personal preferences.
To further develop our business, products in order to provide better services.
To securely maintain and monitor the system and the management of information technology, ensuring security for our customers, staff and contacts of our hotels and offices.
For all other service-related purposes, such as fulfilling inquiries for lost and found items.
To correctly settle and manage disputes, executing contracts and establishing, exercising or defending rights under various claims.
For the performance of legal duties.
To prevent or suppress a danger to a person’s life, body or health.
Disclosure of your personal information
We may disclose or transfer your personal information to the following parties:
Internally in various departments in the hotel, where your personal information may be accessed for the purposes set out in this Privacy Notice.
Our customers or other third parties for conducting business to facilitate the delivery of products and services to you.
Consultations, including a lawyer or a technical expert or auditors who help run our business and defend or claim any legal rights.
Government (enforcement) agencies in accordance with applicable laws in the conduct of their business.
Persons who live abroad depending on the destination country may have standards for personal data protection that are higher or equivalent to Thailand. We will ensure that there is an appropriate level of protection for the personal data being transferred.
Information collected by companies related to you will be kept secure with the company collecting your information by:
We will notify the owner when the company collects or requests the use of that information.
You have the ability to choose to receive marketing emails or unsubscribe from our email database at any time.
Third party links
We may permit third parties to link to our websites or to post a link to their site on ours. We do not endorse these sites and are not responsible for other websites or their privacy practices. We do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites.
Children’s privacy
Our apartment is not suitable for anyone under 21 years old, We therefore do not collect Personal Information from anyone under the age of 21.
Social media integrations
Our websites and mobile applications may use social media features and widgets (such as ‘Like’ and ‘Share’ buttons/widgets (SM features). They are provided and operated by third party companies (e.g. Facebook, Instagram) and either hosted by a third party or hosted directly on our website(s) or mobile application. SM features may collect information such as the pages you are visiting on our website(s)/mobile application, your IP address and may set cookies to enable the SM feature to function properly.
If you are logged into your account with the third party company, then the third party may be able to link information about your visit to and use of our website(s) or mobile application to your social media account with them. Similarly, your interactions with the SM feature may be recorded by the third party. Additionally, the third party company may send us information in line with their policies such as your names, profile picture, gender, friend lists and other information you have chosen to make available. We may share information with the third party company for the purpose of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings on the third party social media platform. Your interactions with these SM features are governed by the privacy policy of the third party company. For more information about the data practices of these third party companies.
